PRODUCT RECALL INFORMATION: FALL & SPRING 2021 CANDLES
Fall Collection 2021:
Fall Woods & Flannel
Spring Collection 2021:
Peony & Sandalwood
Lavender & Coconut Milk
Green Tea & White Pear
The safety and comfort of burning candles in your home is of utmost importance to us as at Gem Spa & WRHco. Due to supply chain issues in late 2020, we were in a position of need, therefore purchasing jars from a different distributor than our preferred vendor. We have had a couple experiences, with candle jars from this distributor, where the glass has been prone to overheating. We have reason to believe that these jars have a slightly softer glass and for that reason are not of quality that meets our standards.
Please let us show you our commitment to quality, by providing the following options if you currently have one of the listed candles in your possession.
Options we suggest:
1. Return the candle and exchange for one of our signature candle jars.
2. Ensure you burn the candle on a glass or heat proof surface and that you do not burn all the way to the bottom of the jar. Monitor the candle at all times if you choose to take this route.
If you have any questions about the recall do not hesitate to reach out to us. We have only had a couple instances where this has occurred, however we are taking these measures to ensure your safety.